PRIVACY POLICY

1. Introduction

Welcome to ZELLOZA.

At ZELLOZA, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, or contact our customer support team.

We aim to provide a transparent, secure, and enjoyable shopping experience in accordance with applicable privacy and data protection laws.

 

2. Who We Are

ZELLOZA is an independent online retail brand offering a carefully curated selection of fashion accessories and lifestyle products.

The data controller responsible for personal information processed through this online store is:

Trading Name: ZELLOZA

Data Controller: João Pacheco

Country of Establishment: Portugal

Business Address: [Business address]

Privacy Contact: [Customer support email]

 

3. Personal Information We Collect

Depending on how you use our website, we may collect the following information.

Personal & Contact Information

• Full name

• Email address

• Phone number, where provided

• Billing and shipping addresses

Order & Transaction Information

• Products purchased

• Order details and purchase history

• Payment status and transaction references

• Delivery and tracking information

• Return and refund information

Technical & Website Information

• IP address

• Browser and device information

• Website interactions and technical activity

• Cookie preferences and identifiers

Customer Support Information

• Messages submitted through our contact forms

• Customer service inquiries

• Information needed to resolve order-related issues

We collect information directly from you, through the operation of our website, and from service providers involved in processing transactions and fulfilling orders.

 

4. How We Use Your Information

We use personal information for the following purposes.

Order Processing & Fulfillment

To confirm purchases, process payments, prepare orders, arrange deliveries, provide tracking information, and manage returns or refunds.

Customer Support

To answer questions, resolve complaints, and assist customers with their purchases.

Website Operation

To maintain our online store, manage shopping carts, support checkout, and provide essential website functionality.

Security & Fraud Prevention

To protect our website, transactions, and customers against fraud, unauthorized access, and misuse.

Legal Compliance

To comply with applicable accounting, tax, consumer protection, and other legal obligations.

Marketing Communications

To send updates about collections, products, and offers where permitted by law and subject to any required consent.

Website Analytics

To understand website performance and improve the shopping experience, where relevant tools are enabled and their use is lawful.

 

5. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information based on one or more of the following legal grounds:

Performance of a Contract

To process purchases, fulfill orders, and provide requested services.

Legal Obligations

To comply with applicable accounting, tax, consumer protection, and regulatory requirements.

Legitimate Interests

To maintain website security, prevent fraud, and conduct reasonable business administration, provided these interests do not override your rights and freedoms.

Consent

For activities requiring your permission, including certain marketing communications and non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

 

 

6. Sharing Your Information

To operate our online store, we may share relevant information with trusted service providers.

Wix

Our website and e-commerce platform, which supports website hosting, online shopping, order management, and customer services.

Zendrop

Our product sourcing and fulfillment partner, which may receive necessary customer information to prepare and ship orders.

Payment Service Providers

Authorized providers responsible for securely processing payments and related transactions.

Shipping & Logistics Partners

Delivery companies that require customer information to transport and deliver purchased products.

Technology & Analytics Providers

Services supporting website security, functionality, analytics, and marketing, where enabled and permitted by applicable law.

We may also disclose personal information when required by law or when necessary to establish, exercise, or defend legal claims.

We limit the information shared to what is appropriate for the relevant purpose.

 

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support essential functions and, where enabled, additional services.

Our cookie consent banner is managed through Usercentrics for Wix.

Cookies may fall into the following categories:

Essential Cookies

Required for fundamental website operations, including security, session management, shopping cart functionality, and checkout.

These cookies may operate without optional consent where permitted by law.

Functional Cookies

Used to support additional features and remember visitor preferences.

Analytical Cookies

Used to understand website performance and visitor interactions, where enabled.

Marketing Cookies

Used for advertising measurement and personalized marketing activities, where enabled.

The exact cookies used depend on the website features and applications currently installed.

 

8. Cookie Consent & Preferences

Where required by applicable law, non-essential cookies and tracking technologies are subject to visitor consent.

Through our Usercentrics consent banner, visitors can:

• Accept all optional cookie categories.

• Reject optional cookies.

• Select individual cookie preferences.

• Save their selections.

• Reopen the consent settings and change their choices.

Visitors can reopen their preferences using the privacy settings icon displayed on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Visitors may also manage cookies through their browser settings.

Disabling certain cookies may affect optional website features.

 

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Order & Transaction Records

May be retained for the periods required by tax, accounting, and consumer protection laws.

Customer Support Records

May be retained for as long as reasonably necessary to respond to inquiries, manage complaints, and resolve disputes.

Marketing Information

May be retained while an appropriate legal basis exists, subject to unsubscribe requests, consent withdrawal, and legally necessary suppression records.

Technical & Cookie Information

Is retained according to its purpose, applicable consent settings, and the retention practices of the relevant services.

When information is no longer necessary, we take appropriate steps to delete or anonymize it unless continued retention is legally required.

 

10. International Data Transfers

ZELLOZA uses international website, payment, fulfillment, and shipping services.

As a result, personal information may be transferred to or processed in countries outside Portugal or the European Economic Area.

Where required by the GDPR, international transfers must be supported by appropriate lawful mechanisms, such as adequacy decisions, approved contractual safeguards, or other permitted protections.

You may contact us for further information about the safeguards applicable to your personal information.

 

11. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Our website uses security features provided by Wix and relevant service providers.

Payment transactions are handled through the payment services integrated with our checkout.

While we take reasonable precautions, no method of internet transmission or electronic storage can guarantee absolute security.

 

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion in applicable circumstances.

• Request restriction of certain processing activities.

• Object to certain uses of your information.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a competent data protection authority.

Where the GDPR applies, we generally respond to valid requests within one month, subject to lawful extensions.

You may submit a complaint to the Portuguese Data Protection Authority (CNPD) or another competent supervisory authority.

To exercise your rights, please contact us using the details provided in this policy.

We may request reasonable information to verify your identity.

 

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on the relevant legislation and its applicability to ZELLOZA, these rights may include access, correction, deletion, and the ability to opt out of certain data processing activities.

We assess applicable requests in accordance with relevant legal requirements.

 

14. Marketing Communications

ZELLOZA may send information about new collections, product launches, and promotional offers where permitted by law.

We obtain consent when legally required.

You may unsubscribe from promotional communications using the unsubscribe link included in marketing emails or by contacting us.

Unsubscribing from marketing messages will not prevent essential communications about existing orders.

 

15. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe information has been collected improperly, please contact us so we can review the situation.

 

16. Third-Party Websites

Our website may contain links to external websites, social media platforms, and third-party services.

These services operate under their own terms and privacy policies.

We encourage visitors to review the privacy practices of third-party websites before sharing personal information.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services, technology, or legal obligations.

Updated versions will be published on this page with a revised date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

 

18. Contact Us

If you have questions about this Privacy Policy, how your personal information is processed, or how to exercise your privacy rights, please contact us.

Store: ZELLOZA

Privacy Inquiries: [Customer support email]

You may also contact our team through the Contact page on our website.

We aim to handle privacy inquiries responsibly, transparently, and in accordance with applicable law.

ZELLOZA

Your bag. Your style. Your ZELLOZA.