TERMS & CONDITIONS
1. Welcome to ZELLOZA
Welcome to ZELLOZA.
These Terms & Conditions govern your use of our website and purchases made through our online store.
By placing an order, you agree to these Terms, subject to applicable consumer protection laws.
At ZELLOZA, we believe that personal style should feel effortless, elegant, and accessible.
2. Products & Availability
ZELLOZA offers a curated selection of fashion accessories and lifestyle products.
We strive to provide accurate product descriptions, photographs, specifications, and pricing.
Product colours may vary slightly depending on individual screen settings.
All products are subject to availability. If an item becomes unavailable after purchase, we will contact you and offer an appropriate refund or alternative solution.
3. Pricing & Currency
Unless otherwise stated, all prices are displayed in United States Dollars (USD).
Applicable taxes, shipping charges, and additional costs will be disclosed before checkout is completed.
Product prices may change without prior notice. However, changes will not affect orders already accepted.
4. Payment Methods & Security
At ZELLOZA, we are committed to providing a secure and convenient shopping experience.
We accept the payment methods displayed during checkout. Available options may vary depending on location and payment provider.
Payments are securely processed through authorized payment service providers.
Orders will proceed once payment has been successfully authorized.
We use the security features provided by our website platform and payment partners to help protect customer transactions.
5. Orders & Confirmation
After placing an order, you will receive a confirmation at the email address provided during checkout.
Please ensure that your billing, shipping, and contact information is accurate.
We reserve the right to cancel orders due to product unavailability, significant pricing errors, or suspected fraudulent activity.
If an order is cancelled after payment has been collected, an appropriate refund will be issued.
6. Shipping & Delivery
We aim to process and dispatch orders as efficiently as possible.
Shipping options, processing times, delivery estimates, and applicable conditions are explained in our Shipping & Returns Policy.
Free shipping is available where indicated on our website and confirmed at checkout.
Delivery times may vary depending on shipping origin, destination, customs procedures, and carrier operations.
If an order cannot be dispatched within the applicable timeframe, we will contact the customer and provide the options required by law.
7. Returns, Exchanges & Refunds
Customer satisfaction is important to us.
Details about return eligibility, return procedures, exchanges, and refunds are available in our Shipping & Returns Policy.
If an item arrives damaged, defective, or incorrect, please contact our customer support team.
Nothing in these Terms limits mandatory consumer protection rights.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before processing or dispatch.
If an order has already been shipped, applicable return procedures will apply.
Statutory cancellation and refund rights remain unaffected.
9. Privacy & Personal Information
At ZELLOZA, we respect your privacy.
Personal information may be processed to fulfill orders, manage payments, provide customer support, and operate our website.
For further information about personal data, cookies, service providers, and privacy rights, please review our Privacy Policy.
10. Intellectual Property
The ZELLOZA brand, original website content, graphics, written materials, and other protected creative assets are subject to applicable intellectual property rights.
Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited.
Third-party trademarks and product materials remain the property of their respective owners.
11. Responsible Website Use
Customers agree to use our website lawfully and responsibly.
Fraudulent transactions, unauthorized access, and activities intended to compromise website functionality or security are prohibited.
We reserve the right to take appropriate action against misuse of our services.
12. Website Availability & Liability
We strive to provide a reliable and secure online shopping experience.
Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.
13. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business operations, services, or legal requirements.
Updates will be published on this page with a revised date.
Changes will not retroactively remove rights acquired under previously accepted orders.
14. Applicable Law & Consumer Rights
These Terms & Conditions are subject to applicable laws and consumer protection requirements.
Customers retain all mandatory rights granted by applicable legislation.
Disputes will be handled according to the legal and jurisdictional rules applicable to each transaction.
15. Customer Support
At ZELLOZA, we are committed to providing a reliable, transparent, and enjoyable shopping experience.
For questions about products, orders, payments, shipping, returns, or refunds, please visit the Contact page on our website.
We aim to respond to customer inquiries as promptly as possible.
16. Legal Seller Information
Trading Name: ZELLOZA
Legal Seller: João Pacheco
Country of Establishment: Portugal
Business Address: [Business address]
Tax Identification Number (NIF): [NIF]
Contact Email: [Customer support email]
ZELLOZA is the trading name used for the online retail activity operated by the legal seller identified above.
The legal seller is responsible for the operation of the online store, order fulfillment, and compliance with applicable consumer protection obligations.
ZELLOZA
Your bag. Your style. Your ZELLOZA.