SHIPPING & RETURNS

At ZELLOZA, we believe that a beautiful shopping experience should continue long after checkout.

We aim to make every order as smooth, transparent, and reliable as possible.

​

Shipping & Delivery

Free Standard Shipping

We offer free standard shipping on orders where indicated at checkout.

Processing Time

Orders are typically prepared and processed within 1–3 business days, excluding weekends and public holidays.

Estimated Delivery Times

For orders shipped to the United States:

• International fulfillment: approximately 10–15 business days after dispatch.

• U.S. domestic fulfillment: approximately 3–5 business days after dispatch.

Delivery times are estimates and may vary due to shipping origin, customs clearance, holidays, or unexpected carrier delays.

 

Order Tracking

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation.

 

Returns & Exchanges

Your satisfaction matters to us.

We accept return requests within 14 days of delivery for eligible items that are unused, in their original condition, and accompanied by proof of purchase.

To request a return, please contact our customer support team before sending anything back.

Our team will review your request and provide the appropriate return instructions and address.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.

 

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Where possible, report the issue within 30 days of delivery and include your order number and photographs of the affected product.

We will review the issue and arrange an appropriate refund or replacement, at no additional cost where applicable.

This reporting period does not limit any statutory consumer rights.

​

Refunds

Once your return or refund request has been approved, we will notify you.

Approved refunds will be issued to the original payment method within the time required by applicable law.

Processing times may vary depending on your bank or payment provider.

 

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before processing or dispatch, where possible.

If an order cannot be dispatched within the applicable shipping timeframe, we will notify you and provide the cancellation or refund options required by law.

 

Contact Us

Need help with your order?

Our customer support team is here to assist you with shipping, returns, and refund inquiries.

Email: [Your customer support email]

Thank you for choosing ZELLOZA.

Your bag. Your style. Your ZELLOZA.